08:30 – 09:00
Good morning… Registration… Coffee… Conversation.
13:30 – 14:15
Do It In a Genius Way: Building a Strategy For UX Research
Coming up with a UX research strategy that would take into account the uniqueness of your product, its current and/or prospective users, development phase, human and material resources of your company and its UX maturity level is not an easy thing. And what if […]
14:15 – 15:00
A hard look in the mirror: language, structure, and privilege in IA
As information architects, we deal in categorising information and using language to give meaning to the categories we create. This shapes the world around us: the categories we create determine what is deemed possible/impossible, real/unreal, natural/unnatural. Our work[…]
Privacy and humane Design
Everything we create and put out in the wild has an impact on its environment. There are many ways to evaluate that impact. One aspect is the privacy of an individual, a group or even a whole society. While privacy has been wildly debated due to new legislation like the European GDPR, only a few people tried to understand what privacy truly is and means. […]
16:00 – 16:45
Measuring and managing customer centricity
We often find ourselves working as part of programmes that are transforming organisations. We’re no longer thinking about a widget, or an app, or a service, but about what it takes to change organisations at scale.
When you look at our work at that scale, you need to know: what are the feedback mechanisms that senior managers need?[…]
Tracking you for your own good
Tracking, surveillance, knowing where you are , whether through bespoke devices or even your personal phone, has become a fact of life. One that can be and has been easily misused and even abused.
But what about those instances when the user truly benefits from it? […]
17:15 – 18:00
Fit for survival – How organizations transform
The design of services places users squarely at the centre of its practice, and fulfilling customer needs is the focus of organizations large and small. What happens though, to the people inside the organization, especially at times when efforts are mostly focused on efficiency, simplification and cost reduction?
How do organizations change effectively, and choreograph their people and the work to support change that isn’t merely cosmetic and that results in tangible outcomes, both internal and external?
Vision, willingness to depart from management models that are still firmly rooted in the industrial revolution era and understanding that culture cannot be superimposed, but is the direct result of the conditions of the system in which it develops, are the ingredients of a formula that should not be a secret.